Depending on your security settings, you may get an error. If your web browser does not automatically extract the ITS QuickSupport program, open the zip file to extract it. Mac QuickSupport Tool for macOS 10.11+ ITSQuickSupport.zip This is a zip archive file. Windows QuickSupport Tool ITSQuickSupport.exe This download is a program file that you can double-click to run. Do not run QuickSupport and allow remote control unless you are on the phone with a tech and understand what is being done via remote support. QuickSupport should only be run when you are on the phone with ITS support staff. TeamViewer is the name of the software we are using to provide QuickSupport. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap the X to the top right of the app.ITS QuickSupport is a tool used by the ITS Support Center to provide remote computer assistance in support of the Help Desk and Standard Desktop Support services.When connected, the expert can view and control the mobile device.If you are not prompted to install the add-on, you can search for it in the Play store. The mobile device redirects to the Play store to install the Add-On for your device (for example Add-On: Samsung). When prompted to install the Remote Control Add-on, tap Download.To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.When connected, the expert can only view your screen, they cannot control the mobile device. To initiate screen-sharing tap Start Broadcast.When the support expert initiates the Teamviewer connection, you are prompted to Allow remote support?.Make note of Your ID and provide it to the NETGEAR technical support expert. Upon launching the app, Your ID is presented.When the installation is complete, open the Teamviewer QuickSupport app.Alternatively, browse to TeamViewer Mobile Apps, select your mobile device Operating System, and then tap Download on the App/Play Store. Search for Teamviewer Quicksupport and download the app.On your iOS or Android mobile device, go to the app store.To install the Teamviewer Quicksupport on your mobile device:

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